Questions about European windows
What is a tilt-and-turn window?
An inward-opening window with one handle that either tilts the top of the sash in for ventilation or swings the whole sash in like a door. Guide
Are tilt-and-turn windows secure?
Yes. They lock at multiple points around the sash, and the tilt position stays locked at the bottom. Lockable handles are available.
Are they safe with children?
Lockable handles, restrictors and tilt-before-turn hardware limit opening on many systems. Ask us at the consultation.
Do they have screens?
Yes. Screens mount on the outside because the sash opens inward: fixed, flex or pleated, and retractable screens for sliding doors.
Can blinds be used?
Yes, choose blinds mounted on the sash or above the frame so the sash can tilt.
Do they meet egress code?
A turned sash opens wide; bedroom windows are sized for egress. We check sizes for each sleeping room.
Are your windows triple-pane?
Most of what we supply is triple-pane; double is available where it makes sense.
Are your windows NFRC certified?
Five of our systems are NFRC certified: P-300, P-700, MB-79N Pro, SlimLine Elite and Synergic. For the others, ask us for current NFRC status for your project. Your quote lists the rated values for each window.
What U-factor do your windows have?
Our systems start from about 0.14–0.16 Btu/h·ft²·°F in their best configuration. Your quote lists the value for each window.
How much do they reduce noise?
Up to about 45–48 dB with acoustic glass, on the European Rw scale (not directly comparable to US STC). Glass options
Will they help with condensation?
Triple glazing and warm-edge spacers keep the inner glass warmer, which reduces condensation. Indoor humidity matters too.
How much do European windows cost?
It depends on the system, size, glass and installation. We give itemized quotes after measuring.
How long does it take from order to install?
About 3–4 months from order. Every window and door is made to order in Europe and shipped by sea freight. Repair parts are faster, usually under a month.
Do you charge extra for custom sizes?
No. European windows have no standard catalog sizes; every window is built to order for its opening, so there's no custom-size upcharge.
What warranty do you offer?
A 20-year limited manufacturer warranty and a 3-year installation warranty. See warranty terms for details.
Where are the windows made?
In Europe, built to your measurements and shipped to Seattle.
Do you have a showroom?
Yes, a private showroom in Seattle, by appointment only. It's a display room where you can see and operate real tilt-and-turn windows. Book a showroom visit and we'll send the address when we confirm your time.
What are your hours?
Monday–Sunday, 8:00 AM–7:00 PM, by appointment only (no walk-ins). Call (425) 678-5158 to set a time.
Which areas do you serve?
The Greater Seattle area, by appointment. Where we work
Do you repair windows you didn't sell?
Yes, European tilt-and-turn and casement windows and European sliding/patio doors from any supplier. Repairs
My window is hanging from one corner. What now?
Hold the sash, press it back flat against the frame, and reset the handle. Step-by-step
Can you fix foggy glass?
Yes, by replacing the glass unit in the existing frame. Foggy glass
How long do repair parts take?
Usually under a month; small parts are air-shipped. For replacement glass units, we confirm timing at quote.
How much is a service call?
We don't publish prices. Pricing depends on your distance from Seattle and the number of windows. Call (425) 678-5158 or send a service request for a quote.
Do you offer maintenance plans?
Yes, priced per home. Call us or request a quote.
Do you offer maintenance?
Yes. Maintenance
Didn't find your question? Call (425) 678-5158 or send us a message.